Improve on-boarding and FTUX
First time experience is horrible and confusing to non-technical users. Please improve the emails and on boarding so friends know what they are being invited to. Even worse: friends who already had accounts mistakenly signed up with second accounts and didn't know how to merge. We had to delete the group and start over. I had to hand hold everyone and tell them not to add bills or make payments until we were all signed up correctly.
Cindy Phung
shared this idea
Hey Cindy – really sorry for the trouble! We know this is a weak spot for Splitwise right now, and we’re working on improving it.
The “second accounts” issue is a particularly thorny one, and we’ve been adding features recently to try to help the problem, like a “merge accounts” option on the account settings page of our website. In the longer term, we’d like to add the ability for accounts to have more than one email address, in the hopes of preventing this kind of problem in the first place. We’re also working on a big iPhone update to address a bunch of usability issues, and to give new users more instruction the first time that they use the app. (Those changes should make their way to Android as well, once we measure their impact to learn what works and what doesn’t.)
Again, apologies for all the confusion! If you’re still having any trouble, just drop us a line at support@splitwise.com – I’d be happy to help you straighten out any remaining problems.
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Manikandan R
commented
It's very common that anyone who see a generic message to install app may ignore the invite. However it is good to inform about the expense we add for a person and insist them to install app and view expense details. Anyone will be curious to see their expense and install app.